Services

ATM Equipment

ATM equipment is provided by Sharenet. Sharenet purchases certified or new ATM units from Diebold or NCR. Certified ATMs go through a complete diagnostics testing to meet or exceed industries standards. All electronics are replaced or upgraded with new components and the software is upgraded, the exterior is also refurbished with a fresh coat of painted. Purchasing certified ATM units is one way Sharenet helps keep costs down for the credit unions.

ATM Maintenance, Support, and Monitoring

Maintenance, support, and monitoring is provided under the ATM Participation program. 1st line and 2nd line maintenance provides continual operation for all ATMs. Premier monitoring can be provided that will indicate any communication, ATM issues, power failures, or any downtime within minutes 24 hours a day. This monitoring ensures continual operation for the credit union members.

ATM Leasing, Ownership, Sponsoring

ATM Leasing, ownership, and sponsoring the ATM for cash replenishment is covered as a term lease. Based on the regulations for funding of ATMs for credit unions, Sharenet has created our term lease of the ATM equipment for the credit unions. All costs are rolled up into the network overall expense and no direct billing is sent to any credit union.

Host-Site Locations

Host-site locations are provided by Sharenet. Sharenet has numerous host-site contracts with a variety of market vendors. We also work with the credit unions to provide special locations that are accessible to all credit union members. Sharenet continually adds additional high profile locations for convenient access to the credit union members.

Cash Replenishment

Cash replenishment is managed by Sharenet through our Single Point Settlement account. Sharenet arranges for cash pickup at the bank vault that is then delivered to the ATMs by Brinks/Loomis.

Daily Settlements

Daily settlements are processed by Sharenet for all transactions from each ATM on a daily basis except on weekend and bank holidays. Sharenet provides Daily Settlement Reports with all transaction for that day's settlement which allows the credit unions to balance.

Single Point Corrections

Sharenet works with the credit unions to help with adjustments from the card issuers on disputed transactions.

Reporting Documents

Reporting documents, daily settlement and monthly network reports are provided by Sharenet via email. Sharenet's monthly reports are sent to the customer with their monthly billing. The ATM Participation Report gives total Onus (credit union members) transactions and transaction percentage usage for each credit union. We provide reports with activity by ATM which included the monthly total of foreign transactions, onus transactions and settlement dollars and totals all of these transactions by ATM.

Marketing

Marketing of the ATM locations is provided using several different approaches.